Returns & Exchanges Each Sonder & Holliday item is like a snowflake, no two are exactly the same. Since the majority of our products are handmade or handcrafted, variations will occur that are a natural part of the production process. These variations do not affect the quality or functionality of our products. In the rare event you receive a damaged or defective item, we will be happy to exchange it for another. All returns and exchanges must be made within 30 days of receiving your order. Items must be unused and have all original tags, hardware, and accessories if any. Shipping costs on exchanges will be the responsibility of the customer and will be charged prior to shipment. We will happily accept your returns, but there will be a 20% re-stocking fee and return shipping is not provided. All taxes charged will be refunded in accordance to state laws. Shipping fees will not be refunded. Please allow up to 2 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the item(s) plus taxes. If you are returning a gift, you will receive a store credit. We hope you love your item as much as much as we love the story behind it. If you are not completely satisfied with your artisanal purchase or gift, please contact us at Hello@sonderholliday.com so we can further assist you. Out of Stock Items Our items are made by artisans, not machines. For this reason, it takes time to create them. In case any of our items are out of stock, it can take up to 30 days to receive them back in stock. We appreciate your patience as good things take time.
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