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Returns & Exchanges Policy

 

At The Quarry Shop, every piece is thoughtfully designed, carefully sourced, and beautifully packaged with the hope that it becomes something you will treasure for years to come.

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Because many of our collections are handcrafted, produced in limited quantities, or one-of-a-kind, we encourage mindful purchasing before completing your order. If you have questions about materials, sizing, or styling, we're always happy to help before you purchase.

 

Your satisfaction is important to us, and we want you to shop with confidence.

 

Return Eligibility

 

We gladly accept return requests within 14 days of delivery for eligible items that are:

 

• Unworn and unused

• In their original condition

• Returned in their original packaging, including any tags, jewelry pouch, polishing cloth, and gift box

• Free from fragrance, cosmetic residue, alterations, or damage

 

Once your return is received, it will be carefully inspected. Items that do not meet these requirements may not be eligible for a refund. If a returned item shows signs of wear or damage beyond normal inspection, The Quarry Shop reserves the right to refuse the return or issue a partial refund based on the item's condition.

 

Refunds

 

Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.

 

Approved refunds will be issued to your original payment method within 5–7 business days. Depending on your financial institution, additional processing time may apply before the refund appears on your statement.

 

Original shipping charges are non-refundable.

 

Exchanges

 

Because many of our designs are handcrafted, limited-edition, or one-of-a-kind, exchanges are subject to availability.

 

To ensure you receive your preferred piece as quickly as possible, we recommend placing a new order and returning the original item for a refund, provided it meets our return requirements.

 

Return Shipping

 

Customers are responsible for return shipping costs.

 

For your protection, we strongly recommend using an insured, trackable shipping service and retaining your tracking information until your refund has been completed.

 

The Quarry Shop is not responsible for items lost, delayed, or damaged during return.

 

Damaged or Incorrect Orders

 

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery.

 

Please include photographs of the item, its packaging, and any shipping damage so we can resolve the issue as quickly as possible.

 

Final Sale

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The following items are considered final sale and are not eligible for return or exchange:

 

• Earrings (for hygiene and safety reasons)

• Custom or personalized jewelry

• Items marked Final Sale

• Gift cards

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Repairs

 

We believe handcrafted jewelry should be enjoyed for years to come.

 

If your Quarry jewelry ever requires repair or restringing, please contact us. We are happy to evaluate repair requests and will do our best to restore your piece whenever possible. Repair fees may apply depending on the nature of the repair.

 

Questions?

 

If you would like additional photographs, measurements, sizing guidance, or styling assistance before placing your order, we are always happy to help.

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For all return or repair inquiries, please contact us at:

 

CustomerCare@thequarryshop.com

 

Thank you for supporting The Quarry Shop. We are honored to create jewelry that becomes part of your story.